Privacy Policy
At Get Real Finance, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We provide your information to the companies/entities with whom you choose to deal (and their representatives) as well as those service providers we use to facilitate our service.
We engage a third-party supplier and agent located overseas. This includes a virtual assistant service through a sub-contractor to our service provider based in the Philippines. In carrying out these tasks, we will provide our service providers with access to your personal information (including, where relevant, sensitive information [and/or credit related personal information]). To protect your personal information, we have entered into contracts with our service providers that require them to comply with the Privacy Act 1988 and to only use the personal information we disclose to them for the specific purpose of that disclosure, that is to perform the tasks we ask them to perform.
For the virtual assistant services the privacy policy of our service provider (VSP) under which they collect, use and disclose your personal information can be found at https://affordablestaff.com.au/privacy-policy. In respect of any of your sensitive information that you provide to us, you consent both to our providing such, where required to perform their services, to the VSP and to the VSP’s collection, use and disclosure of such sensitive information in accordance with their privacy policy https://affordablestaff.com.au/privacy-policy/. We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
We engage a third-party supplier and agent located overseas. This includes a virtual assistant service through a sub-contractor to our service provider based in the Philippines. In carrying out these tasks, we will provide our service providers with access to your personal information (including, where relevant, sensitive information [and/or credit related personal information]). To protect your personal information, we have entered into contracts with our service providers that require them to comply with the Privacy Act 1988 and to only use the personal information we disclose to them for the specific purpose of that disclosure, that is to perform the tasks we ask them to perform.
For the virtual assistant services the privacy policy of our service provider (VSP) under which they collect, use and disclose your personal information can be found at https://affordablestaff.com.au/privacy-policy. In respect of any of your sensitive information that you provide to us, you consent both to our providing such, where required to perform their services, to the VSP and to the VSP’s collection, use and disclosure of such sensitive information in accordance with their privacy policy https://affordablestaff.com.au/privacy-policy/. We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you don't provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update, or change the information we hold?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please contact Kelly Cameron, Director at 07 3852 5755 or email at kelly@getrealfinance.com.au.
We do not charge for receiving a request for access to personal information or for complying with a correction request.
If you wish to access or correct your personal information please contact Kelly Cameron, Director at 07 3852 5755 or email at kelly@getrealfinance.com.au.
We do not charge for receiving a request for access to personal information or for complying with a correction request.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Kelly Cameron, Director at 07 3852 5755 or email at kelly@getrealfinance.com.au.
Compliants
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to: The Complaints Officer at 07 3852 5755 or email at kelly@getrealfinance.com.au, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to: The Complaints Officer at 07 3852 5755 or email at kelly@getrealfinance.com.au, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
Membership
